Ever noticed that a three-legged stool is just as stable as one with four legs? Three is solid. Three is grounded. Three says we're out of our helpless infancy stage and on to solid foods. I've noticed that counting to three is common in situations where people perform a task in unison. For example, how many times have you heard something like this: "Ok, everybody, on the count of three, 1-2-3 -- smile!" There's something synchronous about it like a universal starting line. Everybody kind of finds their place at the same time and knows just what to do.
July 1, 2006 marks Year Three for us around here. And it's with no small amount of pride that I say we're on solid footing and we know just what we're doing.
Don't get me wrong, the first two years did not flounder by any means. Taking a start-up business from ground zero is never an easy task. But somehow even from Day One, we had a passion for the court reporting business that shaped our mission with crystal clarity -- create the best court reporting agency we could. And even while taking our first "baby steps" we knew that customer service and customer satisfaction paved the road to a strong and long term business.
Still, these days, during this third year, our business seems more grounded, more mature, and maybe just plain MORE than ever. We've added more conference suites statewide (57 as of this writing). We've added more interpreters, videographers and tape transcriptionists to our already long list of court reporters. Basically, our clients demanded more and we listened.
For those of you who have been with us since the beginning, I thank you. For those of you who are new, I thank you too. And for those who are just investigating our firm -- perhaps along with a competitor or two -- I appreciate this opportunity to share my heart about who we are. And if you ever need a court reporting agency who is hungry and eager to do whatever it takes to earn your business -- please consider Todd Olivas & Associates. I think you'll find working with us is a smart choice and, well, as easy as 1-2-3.
Read 2005's message >